FAQ
What products do you offer?
- We offer a wide range of products, you can browse our full selection on our All Products page.
Do you have a physical store?
- Currently, we are an online-only store and do not have a physical location.
How do I place an order?
- To place an order, simply add items to your cart and proceed to checkout. Follow the prompts to complete your purchase.
Can I modify or cancel my order?
- If you need to modify or cancel your order, please contact our customer service team at customersupport@flexilemart.com as soon as possible. We’ll do our best to accommodate your request.
What are your shipping options and rates?
- We offer various shipping options, including standard and express shipping. Rates vary based on your location and the shipping method selected. For more details, please visit our Shipping Policy page.
Do you ship internationally?
- Yes, we ship to many countries worldwide. For a list of countries we ship to and more information, please visit our Shipping Policy page.
How can I track my order?
- Once your order has shipped, you will receive a confirmation email with a tracking number. You can track your order using this number on the carrier’s website.
What is your return policy?
- We accept returns within 14 days of purchase. Items must be unused and in their original packaging. For more details, please visit our Return Policy page.
How do I return an item?
- To return an item, please contact our customer service team at customersupport@flexilemart.com to initiate the return process. You will receive instructions on how to send the item back to us.
When will I receive my refund?
- Refunds are processed within 5 business days after we receive your returned item. The refund will be issued to the original payment method.
Do you offer product warranties?
- Yes, we offer warranties on certain products. Please refer to the product page for warranty details or contact us for more information.
What payment methods do you accept?
- We accept various payment methods, including credit/debit cards, PayPal, American Express and much many other options.
Is my payment information secure?
- Yes, we use industry-standard encryption to ensure your payment information is secure.
- You can contact our customer service team via email at customersupport@flexilemart.com
Do you offer discounts for bulk orders?
- Yes, we offer discounts for bulk orders. Please contact us at customersupport@flexilemart.com for more details.
- Yes, we offer customization on select products. Please check the product page for customization options or contact us for more information.