We have a 30-day return policy, which means you have 30 days after receiving your item to request a return on Non-Prescription pet products.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at customersupport@flexilemart.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Please note that shipping charges on returned items are non-refundable. Returned items may be subject to a restocking fee.
You can always contact us for any return question at customersupport@flexilemart.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Flexile Mart does not accept returns or exchanges on prescription medications. State and Federal regulations prohibit us from accepting any prescription medication returns, except when these drugs are subject to a recall. However, if the medication you received is incorrect or damaged, please reach out to our Customer Care Team within 48 hours of receipt so this can be addressed.
Unfortunately, we cannot accept returns on sale items or gift cards.
Flexile Mart does not accept returns for refunds or exchanges on any vaccines.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.